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FAQ - Frequently Asked Questions

Welcome to 4custompromo! Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help!

• Q1: Do you ship to my country?

  A1: Countries we can ship to：

  United States, Canad, Australi, United Kingdom, Germany, France, Italy, Spain, Portugal, Sweden, Bulgaria, Denmark, SwitzerlandFinland, Norway, Ireland, Lithuania, Luxembourg, Iceland, Belgium, Netherlands, New Zealand, Singapore, Greece, Austria, Cayman IslandsIsle of Man, Gibraltar, Russia, Poland, Romania, Czechia, Hungary, Belarus, Serbia, Faroe Islands, Slovakia, Croatia, Moldova, Bosnia & HerzegovinaAlbania, North Macedonia, Slovenia, Latvia, Estonia, Montenegro, Malta, Andorra, Monaco, Liechtenstein, San Marino

• Q2: How much do I pay for shipping?

  A2: We have two kinds of shipping service: one is free, the other is paid.You can click on the "Calculate" button to know the paid shipping cost and estimated time.The difference between these two types of shipping is the delivery time. In general, paid shipping will be faster than free shipping.

• Q3: What are the accepted payment methods?

  A3: You can pay with debit/credit card (Visa,Mastercard,American Express,Discover) via paypal (you may still check out even without a paypal account). Or you can pay with paypal account directly.

• Q4: What currency do I pay in?

  A4: The currencies used are USD,EUR,GBP,CAD,AUD.You can switch currency according to your country location.

• Q5: When do I receive my order?

  A5: Production time is generally 10 days, and delivery time varies depending on different shipping methods. Receive time = Production time+ Delivery time

• Q6: Do I have to pay international taxes and duties?

  A6: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.