FAQ

Frequently Asked Questions

Take a look at our Frequently Asked Questions for quick answers to common questions. Still have something on your mind? We'd love to hear from you! Email us anytime, and we'll make sure to help you out. At 4CustomPromo, your satisfaction is our priority!

1: How can I see what my imprint will look like prior to ordering?

You will receive a digital proof via email before your order is produced. We require your approval via email before proceeding with production.

2: What is the order process at 4CustomPromo?

To place your order, first request and approve a free digital proof, then complete the payment. Your order will be produced, shipped, and delivered to you. For more details, visit the 4CustomPromo Order Process page on our website.

3: Where can I upload my artwork?

Upload your artwork either through the "Request Free Proof" button or directly on the product page under the "Add Your Artwork" section.

4: How can I get my free digital proof?

Request your free digital proof on the product page. Complete the form and upload your logo file to proceed.

5: What if my artwork consists of multiple files but the website only allows uploading one?

If your artwork includes multiple files, please email them to us directly at [email protected].

6: What are the benefits of uploading a vector logo file, and can I upload other types of files?

Uploading vector logo files (AI, PSD, EPS, PDF, etc.) ensures better printing quality and faster order processing. We also accept other formats such as PNG, JPG, JPEG, CDR, BMP, SVG, etc.

7: Do you have free shipping service?

Yes! We offer worldwide free shipping. For every order, one of the two available shipping methods will always be free. You can choose between the free shipping option or a faster paid shipping option.

8: What is the estimated delivery time?

The estimated delivery time is the production time plus the shipping time. The estimated delivery time starts once proof approval is given.

9: What are the minimum order quantities?

Minimum order quantities vary by product. Please refer to the individual product detail pages for more information.

10: What is a setup charge?

Most of the items we offer have setup charges. It is important to note these are NOT art preparation charges. These are charges to create the screen, die or other necessary items to imprint your specific graphic. In some cases if you place an exact reorder for the same item you may not have to pay the setup charge again, other times there will be a small fee.

11: Can I add, cancel or delete items on my order?

You may add, change, or delete items from an order prior to it being produced. You will be responsible for any costs incurred after the order is placed. Once production has started, you will be responsible for the full purchase amount. Production will not begin until we have received your digital proof approval.

12: What are the accepted payment methods?

You can pay with debit/credit card (Visa, Mastercard, American Express, Discover) via PayPal (you may still check out even without a PayPal account). Or you can pay with PayPal account directly.

13: What currency do I pay in?

The currencies used are USD, EUR, GBP, CAD, AUD. You can switch currency according to your country location.

14: Do I have to pay international taxes or duties?

Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. We have no control over these charges and are not responsible for any duties or taxes applied to your package upon delivery. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country, so please contact your local customs office for further information.

15: What if my order is defective?

Once an approved order is printed, it cannot be returned to the factory. In the unlikely event of a product defect, please contact our customer service within 30 days of receiving the merchandise for return instructions. Do not ship products you wish to return until you receive instructions from us.

16: How do You Treat Using of Trademarks

If we use artwork you have supplied to imprint your product, you warrant that you have the unrestricted right and authority to use and distribute that artwork. By placing your order, you confirm that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person or entity's intellectual property rights or trademarks, and you agree to hold harmless and fully indemnify 4CustomPromo for any legal issues that may arise from the use of any logos or other images associated with your order.