Welcome to 4custompromo! Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help!

Q1: Do you ship to my country?

Countries we can ship to：

United States, Canad, Australi, United Kingdom, Germany, France, Italy, Spain, Portugal, Sweden, Bulgaria, Denmark, Switzerland

Finland, Norway, Ireland, Lithuania, Luxembourg, Iceland, Belgium, Netherlands, New Zealand, Singapore, Greece, Austria, Cayman Islands

Isle of Man, Gibraltar, Russia, Poland, Romania, Czechia, Hungary, Belarus, Serbia, Faroe Islands, Slovakia, Croatia, Moldova, Bosnia & Herzegovina

Albania, North Macedonia, Slovenia, Latvia, Estonia, Montenegro, Malta, Andorra, Monaco, Liechtenstein, San Marino

Q2: Do you have free shipping service?

 Yes! We have two kinds of shipping service: one is free, the other is paid. The difference between these two types of shipping is the delivery time. In general, paidshipping will be faster than free shipping.

Q3: What are the accepted payment methods?

You can pay with debit/credit card (Visa,Mastercard,American Express,Discover) via paypal (you may still check out even without a paypal account). Or you can pay with paypal account directly.

Q4: What currency do I pay in?

The currencies used are USD,EUR,GBP,CAD,AUD.You can switch currency according to your country location.

Q5: When do I receive my order?

Production time is generally 10 days, and delivery time varies depending on different shipping methods. Receive time = Production time+ Delivery time

Q6: Do I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Q7: What are the minimum order quantities?

Minimum order quantities vary by product. Please refer to the individual product detail pages.

Q8: What is a setup charge?

Most of the items we offer have“setup”charges. It is important to note these are NOT art preparation charges. These are charges to create the screen, die or other necessary items to imprint your specific graphic. In some cases if you place an exact reorder for the same item you may not have to pay the set up charge again, other times there will be a small fee.

Q9: Can I add, cancel or delete items on my order?

You may add, change or delete items from an order prior to it being produced. You will be responsible for any costs incurred after the order is placed. Once production has started, you will be responsible for the full purchase amount. Production will not begin until we’ve received your digital mockup approval.

Q10: How can I see what my imprint will look like prior to ordering?

You will receive a digital mockup via email prior to the order being produced. We will require your approval via email before putting your order into production.

Q11: How do You Treat Using of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. By placing your order you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights or trademarks, and you agree to hold harmless and fully indemnify 4custompromo for any legal issues that may arise from the use of any logos or other images associated with your order.

Q12: What if my order is defective?

Once an approved order is imprinted or embroidered, it cannot be returned to the factory. In the unlikely event of a product defect, contact Customer Service within 30 days of merchandise receipt for return instructions. Do not ship products you wish to return until you receive instructions from us.